Home Care in Aurora

Customers with physical or mental disabilities deserve the same high level of service given to any other customer. All services provided by Staff Relief Health Care Services Inc. shall follow the principles of dignity, independence, integration and equal opportunity. 

ASSISTIVE DEVICES


We are committed to serving people with disabilities who use assistive devices to obtain, use or benefit from our services. Persons with disabilities may use their own assistive devices as needed when accessing services provided by Staff Relief Health Care Services Inc. 

COMMUNICATION


We will communicate with people with disabilities in ways that take into account their disability. We will train employees who communicate with clients on how to interact and communicate with people with various types of disabilities. 

SERVICE ANIMALS AND SUPPORT PERSONS

We are committed to welcoming people with disabilities who are accompanied by a service animal on the parts of our premises that are open to the public and other third parties. We will also ensure that all employees, volunteers and others dealing with the public are properly trained in how to interact with people with disabilities who are accompanied by a service animal.

We are committed to welcoming people with disabilities who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed to enter Staff Relief Health Care Services Inc. premises with his/her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his/her support person while on our premises.

NOTICE OF TEMPORARY DISRUPTION

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Staff Relief Health Care Services Inc. will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

TRAINING FOR EMPLOYEES

Staff Relief Health Care Services Inc. will provide training to employees, volunteers and others who deal with the public or other third parties on its behalf. Training will also be provided to those who are involved in the development and approval of customer service policies, practices and procedures. Training will be provided as soon as practicable and will be included in new hire orientation. Revised training will be provided in the event of changes to legislation, or changes to Staff Relief Health Care Services Inc. procedures and/or practices related to customers with disabilities.

FEEDBACK

We welcome your feedback and any questions you may have about accessibility and our commitment to meeting the AODA and IASR regulations. Please contact us by using one of the methods below:

Staff Relief Health Care Services
350 Highway 7 East, Suite 203
Richmond Hill, ON, L4B 3N2

Tel: 905.709.1767
Fax: 905.709.1768
oleg@staffrelief.ca

www.staffrelief.ca

Customers can expect to hear back in or around 5 business days. Complaints will be addressed according to Staff Relief Health Care Services Inc. regular complaint management procedures. 

NOTICE OF AVAILABILITY AND FORMAT OF DOCUMENTS
Staff Relief Health Care Services Inc. shall notify customers that the documents related to the Accessibility Standard for Customer Service are available upon request and in a format that takes into account the customer’s disability.